Terms of service
Last updated: August 31, 2026
Welcome to Aurevia. These Terms of Service govern your use of officialaurevia.com, including browsing the website, creating an account if that feature is available, placing an order, and contacting our support team. By using the website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use the website.
Aurevia may update these Terms of Service from time to time. The updated version will be posted on the website with a new effective date. Changes will not normally affect an order that we have already accepted, except where a change is required by law or agreed with you.
USING THE WEBSITE
You may use the website only for lawful purposes and in a way that does not harm the website, our business, our customers, or another person. You must not attempt to gain unauthorized access, interfere with website security, upload malicious code, use automated systems to copy substantial portions of the website without permission, submit false information, or use the website to violate any law or third-party right.
If the website offers an account, you are responsible for keeping your login information confidential and for the activity associated with your account, except where applicable law provides otherwise. Please notify us promptly if you believe your account has been accessed without permission. Aurevia may suspend or restrict access when reasonably necessary to protect the website, customers, payment systems, or our legal rights.
PRODUCT INFORMATION
We make reasonable efforts to present product descriptions, images, colors, availability, pricing, and other information accurately. The appearance of colors may vary depending on your screen and device. Product information may be corrected or updated at any time before an order is accepted.
Product descriptions and general beauty information are provided for informational purposes. They are not medical advice and do not replace advice from a qualified healthcare professional. Always read the product label and directions before use. If you have allergies, a medical condition, or concerns about using a product, seek appropriate professional advice before purchasing or applying it.
PRICES, PROMOTIONS, AND AVAILABILITY
Prices, shipping charges, taxes, discounts, and other amounts are shown during the checkout process before you submit payment. Prices and availability may change before an order is accepted. If we discover a material pricing, description, or availability error, we may contact you before fulfilling the order or cancel the affected order and refund any payment received.
Promotions, discount codes, bundles, gifts, and other offers are subject to the conditions shown with the offer. Unless stated otherwise, offers may be limited by time, stock, customer, product, destination, or order, and cannot be combined. A promotion that ends or is withdrawn does not create a right to receive the same promotion in the future.
ORDERS AND ACCEPTANCE
When you submit an order, you are asking to purchase the selected products at the price and under the terms shown at checkout. An order confirmation acknowledges that we received your request; it does not necessarily mean that Aurevia has accepted the order.
Aurevia may accept, decline, limit, or cancel an order for reasons including unavailable inventory, a pricing or listing error, payment failure, suspected fraud or abuse, an incorrect address, a delivery restriction, or a legal or operational requirement. If we cancel an order after payment, we will arrange the refund required by the circumstances and applicable law.
You agree to provide information that is accurate and complete and to pay all amounts shown at checkout. If your order requires additional information to be fulfilled, you agree to provide it promptly.
PAYMENT
Payment is processed through the payment methods made available at checkout. Payment providers may apply their own terms, verification procedures, and privacy practices. Aurevia receives the information needed to confirm payment, process your order, and provide support. Do not send full payment-card numbers, security codes, or passwords to us by email.
SHIPPING, DELIVERY, AND RETURNS
Shipping services, processing times, delivery estimates, address changes, customs charges, and delivery problems are described in our Shipping Policy. Orders placed Monday through Thursday are normally processed on the next business day. Orders placed on Friday are processed on Monday. Orders placed on Saturday, Sunday, or a public holiday are processed on the next business day. Estimated delivery is 5–10 days after dispatch within the United States and 7–12 days after dispatch for international deliveries.
Returns, exchanges, defective items, incorrect items, cancellations, and refunds are described in our Return and Refund Policy. Nothing in these Terms removes or limits any consumer right or legal remedy that cannot lawfully be excluded.
INTELLECTUAL PROPERTY
The Aurevia name, branding, logos, product names, text, photographs, graphics, videos, designs, software, and arrangement of the website belong to Aurevia or its licensors and are protected by applicable intellectual-property laws.
We give you a limited, revocable, non-exclusive, non-transferable right to access and use the website for personal, non-commercial purposes. You may not copy, modify, reproduce, publish, sell, distribute, create derivative works from, or commercially exploit website content without our prior written permission, except where applicable law gives you a right that cannot be restricted.
CUSTOMER CONTENT AND REVIEWS
If you submit a review, photograph, testimonial, comment, question, or other content, you confirm that you have the right to submit it and that it is not unlawful, misleading, defamatory, invasive, discriminatory, or harmful. You grant Aurevia a worldwide, non-exclusive, royalty-free license to host, reproduce, edit for clarity or format, publish, display, and distribute that content for operating, improving, and marketing the business, subject to applicable law and any consent required for identifiable individuals.
Do not include confidential information, full payment details, or sensitive personal information in a public review or other submission. Aurevia may remove content that violates these Terms or is otherwise inappropriate, but we are not required to monitor every submission.
THIRD-PARTY SERVICES AND LINKS
The website may use or link to third-party services, including payment providers, shipping companies, social networks, analytics tools, advertising platforms, customer-support tools, and other service providers. Third-party services may have separate terms and privacy notices. Aurevia does not control and is not responsible for the availability, content, security, or privacy practices of third-party services, except to the extent applicable law provides otherwise.
WEBSITE AVAILABILITY
We work to keep the website available and accurate, but we do not promise that the website will always be uninterrupted, error-free, secure, or compatible with every device or browser. The website may be changed, suspended, or discontinued for maintenance, updates, security, legal, or business reasons.
To the maximum extent allowed by law, the website and its content are provided on an “as available” basis. We do not exclude or limit any warranty, guarantee, liability, or remedy that applicable law does not allow us to exclude or limit.
LIMITATION OF LIABILITY
To the maximum extent allowed by law, Aurevia will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, or for loss of profits, revenue, data, goodwill, or business opportunity arising from your use of the website or an order. This limitation does not apply to liability that cannot legally be excluded or limited, including liability for fraud, intentional misconduct, certain personal-injury claims, or non-waivable consumer rights.
SUSPENSION AND TERMINATION
Aurevia may suspend access to the website, decline an order, or discontinue a feature when reasonably necessary for security, maintenance, fraud prevention, legal compliance, or a material breach of these Terms. Ending access does not affect provisions that by their nature should continue, including payment obligations, intellectual-property rights, disclaimers, limitations of liability, and dispute provisions.
GOVERNING LAW AND DISPUTES
These Terms are interpreted under the laws that apply to Aurevia and the transaction, without removing mandatory consumer protections available in your place of residence. Before beginning formal proceedings, please contact us at help@officialaurevia.com with the order number and a description of the issue so that we can try to resolve it fairly and efficiently. You retain any right to use a court, regulator, or other dispute process that applicable law gives you.
GENERAL PROVISIONS
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. Our failure to enforce a provision is not a waiver of our right to enforce it later. You may not transfer your rights or obligations under these Terms without our written consent. Aurevia may assign or subcontract its rights and obligations as part of operating, reorganizing, or transferring the business, subject to applicable law.
ACCESSIBILITY
Aurevia wants the website to be usable by as many people as possible. If you experience an accessibility barrier, email help@officialaurevia.com with the page URL, a description of the issue, and the browser or assistive technology involved if known. We will review the report and seek a reasonable solution.
CONTACT
Questions about these Terms of Service can be sent to help@officialaurevia.com. Please include the relevant order number, page, or transaction details when applicable.