Shipping policy
Last updated: August 31, 2026
At Aurevia, we work to prepare and ship orders as quickly as possible. This policy explains our order-processing schedule, estimated delivery times, shipping charges, tracking, address changes, and delivery issues.
ORDER PROCESSING
After payment is authorized, orders placed Monday through Thursday are normally processed on the next business day. Orders placed on Friday are processed on Monday. Orders placed on Saturday, Sunday, or a public holiday are processed on the next business day. During launches, promotions, or periods of unusually high order volume, processing may take longer.
ESTIMATED DELIVERY TIMES
For deliveries within the United States, the estimated shipping time is 5–10 days after dispatch. For international deliveries, the estimated shipping time is 7–12 days after dispatch. These are estimates for planning purposes and are not guaranteed delivery dates. The delivery estimate begins after dispatch and does not include the order-processing time.
Shipping times may be affected by carrier delays, severe weather, customs processing, peak periods, incorrect address information, or other events outside Aurevia’s reasonable control.
SHIPPING OPTIONS AND CHARGES
Available shipping services and charges are shown at checkout before payment is submitted. Shipping charges may depend on the destination, package size, order value, selected service, and any promotion then in effect. Any free-shipping offer applies only when its stated conditions are met. If an expedited service is offered, its delivery estimate does not shorten the processing schedule unless the checkout page says otherwise.
SHIPPING DESTINATIONS
Aurevia ships within the United States and to international destinations available at checkout. Availability can vary by product, warehouse, carrier, and destination. If your address is not accepted at checkout, we may not be able to ship to that destination. We may restrict delivery to particular locations where required by law, carrier rules, product restrictions, or operational limits.
TRACKING
When an order leaves our facility, we will send a dispatch confirmation to the email address supplied with the order, usually with a tracking link or tracking number when the carrier provides one. Tracking events may take time to appear after the first carrier scan. If you have a concern about tracking, contact us with your order number so we can review the shipment.
ADDRESS CHANGES AND CANCELLATIONS
Email us as soon as possible if an address needs correction or an order should be cancelled. We will try to help before the order enters fulfillment, but a change or cancellation cannot be guaranteed after processing or dispatch. If an order is shipped to an address entered incorrectly by the customer, additional shipping or reshipment costs may apply where permitted by law.
CUSTOMS, DUTIES, AND TAXES
For international orders, customs authorities or local tax agencies may impose duties, import taxes, brokerage fees, or other charges. Unless the checkout page clearly states that these amounts are included, the recipient is responsible for charges imposed after shipment, to the extent permitted by applicable law. Aurevia does not control customs decisions or the time required for customs clearance.
DELAYED, MISSING, OR RETURNED SHIPMENTS
If a shipment is delayed, marked delivered but cannot be found, returned to sender, refused, or held because of an incomplete address, contact us at help@officialaurevia.com. We will review the carrier record and the order details. Depending on the circumstances, the shipping service selected, the information supplied, and applicable law, we may open a carrier inquiry or arrange a replacement, reshipment, or refund. We cannot guarantee a particular outcome for a carrier event outside our control.
DAMAGE IN TRANSIT
If a parcel arrives visibly damaged, photograph the packaging and the product before disposing of anything, then contact help@officialaurevia.com promptly with your order number and photographs. We may ask for additional information needed to submit a carrier or fulfillment claim. This process does not limit any non-waivable consumer rights.
CONTACT
Questions about shipping can be sent to help@officialaurevia.com. Please include your order number, the destination country, and the specific issue so that we can assist more efficiently.