Privacy policy
Last updated: August 31, 2026
This Privacy Policy explains how Aurevia handles personal information collected through officialaurevia.com, our customer-support communications, orders, marketing messages, and related services. By using the website, you acknowledge this policy. The policy does not govern the privacy practices of third-party websites or services that publish their own privacy notices.
INFORMATION WE COLLECT
Depending on how you interact with Aurevia, we may collect your name, email address, telephone number, billing address, delivery address, order information, product selections, payment status, customer-service messages, return and refund information, marketing preferences, reviews, survey responses, and information you choose to submit.
When you browse the website, we may automatically receive technical and usage information such as your IP address, approximate location derived from your IP address, browser type, device type, operating system, language, referring page, pages viewed, links clicked, session events, timestamps, and information about how the website performs. This information may be collected through server logs, cookies, pixels, local storage, tags, or similar technologies.
We may receive limited information from service providers and other sources, including payment confirmations, shipping and tracking events, fraud-prevention signals, advertising or referral information, and support or platform records.
HOW WE USE INFORMATION
Aurevia may use personal information to accept and fulfill orders; process payments and refunds; arrange shipping and tracking; respond to questions; provide customer support; manage accounts; communicate about orders and services; send marketing where permitted; remember preferences; improve products and the website; understand site performance; prevent fraud, abuse, and security incidents; maintain business records; comply with legal obligations; and establish, exercise, or defend legal claims.
We use information only for purposes that are reasonably connected to the reason it was collected or for another purpose permitted by applicable law. We do not ask you to send full payment-card numbers or security codes by email.
LEGAL BASES AND YOUR CHOICES
Where privacy law requires a legal basis, Aurevia may rely on fulfilling a contract with you, complying with a legal obligation, protecting our legitimate interests such as security and service improvement, obtaining your consent for optional activities, or another basis permitted by law.
You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting help@officialaurevia.com. Unsubscribing from marketing does not stop necessary messages about an order, account, safety issue, or important service change. Where optional cookies or similar technologies require consent, you can manage your choice through the website’s privacy settings when available.
WHEN WE SHARE INFORMATION
We may share personal information with service providers that help us operate the business, such as our e-commerce platform, payment providers, fraud-prevention services, fulfillment and shipping partners, tracking providers, customer-support tools, email-delivery services, cloud-storage providers, analytics services, advertising services, and technical-maintenance providers.
We may also disclose information when required by law, court order, subpoena, or lawful government request; to protect customers, the public, Aurevia, or another person; to investigate fraud or security incidents; in connection with a merger, acquisition, financing, reorganization, or sale of assets; or with your direction or consent.
Aurevia does not sell personal information for money unless a future practice is clearly disclosed and permitted by applicable law. Some advertising or analytics arrangements may involve sharing identifiers or online activity with service providers; where required, we provide the relevant notice and choice.
PAYMENTS AND CHECKOUT
Payment providers process the payment information needed to authorize and settle your purchase. Aurevia generally receives order details and payment status rather than storing full payment-card information. Payment providers may process your information under their own privacy notices and terms.
COOKIES AND SIMILAR TECHNOLOGIES
Aurevia may use necessary technologies for cart, checkout, security, consent preferences, and basic website operation. Where configured and permitted, we may also use optional technologies for preferences, analytics, performance measurement, advertising, and campaign attribution.
The separate Cookie Policy explains the categories and choices available for these technologies. You can also manage or delete many cookies through your browser or device settings. Blocking necessary technologies may affect cart, checkout, account, or other website functions.
MARKETING COMMUNICATIONS
If you subscribe to promotional messages, Aurevia may use your contact information to send product news, offers, educational content, and other marketing permitted by law. You can withdraw marketing consent at any time using the unsubscribe link or by contacting help@officialaurevia.com. We may retain a record of your request so that we can honor it.
DATA RETENTION
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer support, accounting, fraud prevention, dispute handling, security, and legal obligations. Retention periods vary by record type. We may retain information longer when necessary to establish or defend a legal claim. When information is no longer needed, we delete it, anonymize it, or securely isolate it where reasonably feasible.
INTERNATIONAL PROCESSING
Aurevia and its service providers may process personal information in countries other than the country where you live. Where required by applicable law, we use an appropriate transfer mechanism or other safeguard for international transfers. Contact help@officialaurevia.com if you would like more information about relevant safeguards where the law gives you that right.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights to request access to personal information, correction of inaccurate information, deletion, portability, restriction, objection, withdrawal of consent, or information about how your information is used. You may also have the right to complain to a privacy regulator.
To submit a request, email help@officialaurevia.com with the subject “Privacy request” and describe the right you want to exercise. We may need to verify your identity and ask for information that helps us locate the relevant records. We will respond within the time required by applicable law. You will not be discriminated against for exercising a privacy right.
CHILDREN’S PRIVACY
The website is not directed to children below the minimum age established by applicable law. Aurevia does not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us at help@officialaurevia.com.
SECURITY
Aurevia uses reasonable administrative, technical, and organizational measures intended to protect personal information. No internet transmission or storage system is completely secure, so we cannot promise absolute security. If you believe your account, order, or personal information has been compromised, contact us promptly.
THIRD-PARTY LINKS
The website may contain links to third-party websites, apps, social profiles, payment pages, or other services. Those services operate under their own privacy policies. Aurevia is not responsible for third-party privacy practices, content, or security.
CHANGES TO THIS POLICY
Aurevia may update this Privacy Policy when our services, technology, business practices, or legal obligations change. The revised version will be posted on the website with a new effective date. If a change materially affects your rights and notice is required, we will provide notice through an appropriate channel.